Terms of Service

1. Using AscendMax

By using AscendMax, you agree to these Terms. If you do not agree, do not use the service. Provide accurate account information and protect your sign-in credentials. AscendMax is not intended for children under 13. If you are below the age of legal adulthood, obtain a parent or guardian's permission where required by law.

2. Communications

We may contact you about sign-in, security, billing, support, and important service or legal notices related to your account. If you allow notifications, we may also send reminders, progress updates, and offers. You can turn notifications off in your device settings.

3. License and App Stores

The App Store version is licensed under Apple's Standard End User License Agreement, unless an applicable custom license is provided. These Terms supplement that license for our services. For other versions, we grant you a limited, non-exclusive, non-transferable license for personal, non-commercial use, subject to these Terms. Applicable store terms also apply. Apple and Google are not parties to these Terms.

4. Acceptable Use

Only upload photos of yourself, or of others who have given you permission. Do not use AscendMax unlawfully, harass or exploit others, share content without the necessary rights or consent, use offensive or impersonating display names, distribute malicious code, disrupt the service, or access accounts without permission. Do not copy or reverse engineer our software except where applicable law permits. Report abuse to support.

5. Ownership and Your Content

Our software, branding, and supplied content belong to us or our licensors. You retain your rights in content you submit. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, and display that content only as needed to operate AscendMax and provide the features you use, including analysis, generated images, and sharing. Our service providers may process it for those purposes. You must have the rights and permissions needed to submit it. Retention and deletion are described in our Privacy Policy; this license lasts only as needed for those purposes and lawful retention.

6. AI Results and Health Information

AscendMax uses automated and AI systems to produce ratings, analyses, skin observations, routines, nutrition estimates, chat replies, and generated images. These results are estimates, can be inaccurate, and reflect a model's assessment, not a professional judgment or a measure of your worth. Generated images are illustrations, not predictions of how you will look.

AscendMax does not provide medical, dermatological, nutritional, or mental health advice and is not a substitute for a qualified professional. Talk to a professional before starting a diet, exercise, or skincare routine, especially if you have a health condition, and stop any activity that causes pain or discomfort. Results vary and are not guaranteed.

7. Public Features

Joining the leaderboard is optional. If you join, your display name and rating are visible to other users. We may review, change, or remove display names that break these Terms.

8. Privacy and Account Deletion

Our Privacy Policy explains collection, sharing, permissions, retention, and your privacy rights. Accepting these Terms does not itself give consent to optional tracking or recording.

Request account deletion through Settings → Delete Account, or email support, as explained in the deletion policy. Requests may require identity verification and manual processing. Account deletion does not automatically cancel an Apple, Google, or website subscription; manage it where you subscribed.

9. Purchases and Subscriptions

Paid features, price, billing period, and any trial or introductory offer are shown before purchase. Subscriptions renew automatically for the selected period until canceled. Trials convert to the disclosed paid subscription unless canceled by the stated deadline. Billing is handled by the platform used for your purchase: Apple or Google for in-app purchases, or Stripe for purchases on our website. Website subscribers can use the billing page or contact support.

10. Cancellation and Refunds

Cancel through the purchasing account before the applicable renewal or trial deadline. See our cancellation instructions. Confirm cancellation with the billing provider. Paid access normally continues until the paid period ends; trial access may end sooner. Deleting the app does not stop billing.

Stopping renewal and requesting a refund are separate. Request store-purchase refunds through that store's process; contact support for website purchases or help exercising statutory rights. Website purchases are subject to our refund policy in effect when you purchased. Store policies and our refund policy do not limit your mandatory consumer rights.

11. EU and UK Withdrawal Rights

EU and UK consumers may have a right to withdraw within 14 days of entering into a purchase contract. For digital content supplied immediately, this right may be lost only when supply begins after the required express consent, acknowledgement, and confirmation. For services started at your express request, a proportionate charge may apply for services already supplied; starting the service does not itself end the withdrawal right. Using AscendMax does not by itself waive these rights.

You may use the purchasing store's withdrawal process, or email support with a clear withdrawal request and your account and purchase details for website purchases. These rights are separate from stopping renewals and do not affect remedies for faulty or misdescribed content or services.

12. Apple Refund Data

If we use Apple's refund-consumption reporting, we will obtain valid consent before sharing personal information about your use of purchased content to help Apple assess a refund request. Using AscendMax, making a purchase, or accepting these Terms does not itself give that consent. You may withdraw consent by emailing support; once withdrawn, we will stop further sharing for this purpose. Withdrawal does not affect earlier lawful processing.

13. Changes to AscendMax and These Terms

We may make changes to comply with law, address security risks, fix errors, maintain compatibility, or improve functionality. We will give reasonable advance notice of material changes, unless urgent security or legal reasons prevent this, and obtain consent where required. Changes will not impose additional charges without the notice and agreement required by law and the billing platform. Where consumer law requires, changes will be made without additional cost, and we will provide advance notice in a form you can save and explain your right to end the contract or receive a refund.

14. Suspension and Termination

We may restrict access for a material breach of these Terms, unlawful activity, a significant risk to users or the service, or discontinuation of the service. We will give reasonable notice and an opportunity to resolve a remediable breach where appropriate. Serious breaches, security risks, or legal requirements may require immediate action. Contact support to ask for a review. Suspension or termination does not remove statutory refund or other consumer rights.

15. Consumer Rights and Disclaimers

Nothing in these Terms excludes or limits statutory consumer rights or remedies, including applicable rights to conformity, reasonable care and skill, cancellation, repair, price reduction, or refunds. Subject to those rights, AscendMax is provided "as is" and "as available"; we do not promise uninterrupted or error-free operation. Any warranty disclaimer applies only to the extent permitted by law.

16. Liability

We do not exclude or limit liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. Subject to this and your statutory rights, we are not liable for unforeseeable losses or business losses arising from use of this personal, non-commercial service.

17. Governing Law

California law governs these Terms, except where mandatory law provides otherwise. This choice does not deprive consumers of mandatory protections that apply in their country of habitual residence or prevent them from using courts available under applicable consumer law.

18. Contact

Kazuo Corporation provides AscendMax. For support, complaints, cancellation, withdrawal, or other requests, email support@ascendmax.app.